Executive Summary

Automation has become a pivotal point for organizations across the globe . Technologies such as cloud, the Internet of Things (IoT), artificial intelligence (AI), robotic process automation (RPA), and machine learning (ML) are becoming pervasive as organizations look to enhance both internal and external services and drive greater operational and process efficiencies. RPA and AI enabled RPA adoption is gaining traction in the kingdom, with both the public and private sectors especially banking and finance, marketing, retail, and other consumer centric or process oriented sectors embracing the technology in a bid to boos t their efficiency levels . As RPA is becoming more intelligent with AI embedded into the platform, it is introducing a new wave of transformation across industries.